‘People are bursting into tears’: inside the troubled NDIS watchdog

12 August 2020

Staff at the NDIS Quality and Safeguards are overwhelmed with an ‘untenable’ workload.

Centre Alliance MP Rebekha Sharkie (Image: AAP/Mick Tsikas)

The Quality and Safeguards Commission is the last line of defence for people being cared for under the National Disability Insurance Scheme (NDIS). It’s the service’s watchdog, where people with disabilities can turn with complaints about their care or services.

But an Inq investigation has found that it’s so overwhelmed that, of more than 71,000 complaints and incident reports it received in the second half of 2019, just 11 resulted in any sanction.

Staff overwhelmed with reports

Former employees at the commission paint a picture of an overwhelmed workforce with executives unwilling to impose any forms of punitive measures on providers.

Republished from Crikey

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