How shonky providers are draining the accounts of people with disabilities

Jay White in front of his home in Sydney’s west (Image: Supplied)

A homemade wooden ramp running alongside a barbed-wire fence leads to the two caravans Jay White calls home. It’s not an ideal living situation for anyone, let alone for someone in a wheelchair.

White has paid one company almost $5000 from his National Disability Insurance Scheme (NDIS) funding to help him organise modifications to make his home more accessible. But nothing has been done.

When he complained, the company dropped him as a client — before draining nine weeks’ worth of funding from his NDIS account despite not providing any new services.