Support Coordinator NDIS – Metro South Job in Brisbane

25 November 2020

Support Coordinator
Full Time –  Fixed Term

With significant growth, service innovation, outstanding clinical outcomes and business stability, this is an exciting time to join Queensland’s leading NGO mental health service provider.

A recent independent staff feedback evaluation shows RFQ staff enjoy a culture of success and provides a work environment that benchmarks above industry norms in the Health and Community Services sectors. A best scored attribute in the evaluation shows an organisation that provides a flexible work environment.

Richmond Fellowship Queensland (RFQ) is seeking a professional and motivated person to work across the NDIS Support coordination program in Metro South.

About the position

As a Support Coordinator, you will support clients to achieve their goals in their Individual NDIS Plans. You will help bring each participants’ NDIS plan to life. You will provide assistance to strengthen participants’ ability to coordinate and implement their supports, help participants to strengthen their informal networks, and coordinate a range of services, including funded and mainstream supports. The position involves an understanding of the NDIS, the role of support coordination, and assists supervisors with their supervisory responsibility, consistent with RFQ’s recovery practice models

Requirements include

  • Tertiary Qualifications in social work, psychology, behavioural sciences, and/or a human services related field or lesser qualifications and demonstrable experience
  • A strong sense of professional boundaries and integrity
  • Valid driver’s licence and access to a registered roadworthy and insured vehicle (minimum third-party property)
  • Positive Notice Card, or ability to acquire
  • Knowledge and experience in the NDIS 

The successful applicant

  • have excellent organisational and time management skills
  • have demonstrated skills using client information management systems
  • have the ability to build rapport quickly and effectively with multiple stakeholders including clients, the NDIA, Queensland Health, other NGOs, Office of Public Guardian and private health services
  • be self-driven and autonomous
  • have professional advocacy skills
  • support infrastructure – mobile Client Information Management System, Employee Assistance Program (available for staff and their family) and learning & development opportunities

About RFQ

Richmond Fellowship Queensland (RFQ) is a well-respected not for profit provider of community sector mental health services, serving the community for over 45 years. 

Today, RFQ provides a diversity of evidence based psychosocial recovery and allied health services. From working in acute mental health wards and correctional facilities and supporting discharge and release pathways, to keeping people healthy in the community, RFQ’s vision captures the passion and conviction of our work:

A future recovered for people facing mental health challenges and social disadvantage.

This statement of hope is also captured in RFQ’s logo, Recovered Futures. Our RFQ community inspires and reassures people in recovery that there is hope and a future.

Benefits of working with RFQ

  • A purpose driven and high staff engagement culture
  • Competitive remuneration $35.63 – $38.34 / hour plus penalty rates
  • Salary packaging up to $15,900 / FBT year including entertainment benefits, novated leasing, mortgage review service and personal parking expenses
  • Comprehensive support infrastructure – mobile Client Information Management System, Employee Assistance Program (available for staff and their family) and learning & development opportunities
  • Flexible work arrangements can be negotiated


Please submit your application (maximum two pages), addressing full list of selection criteria, skills and attributes outlined on the position description, together with your resume identifying two referees (including current report).

Further information about the role can be obtained by contacting Area Manager, Louise Faulkner on 3363 2641

To view and download the position description please CLICK HERE [link removed].

RFQ is committed to diversity in its workforce and encourages applications from people with a lived experience, Aboriginal and Torres Strait Islander, and culturally and linguistically diverse backgrounds.

Applications will be considered upon receipt.

Please make all enquiries to

Seek NDIS (



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